Frequently Asked Questions
FAQs
Do you sell to retail customers?
Mattes Seafood is licensed for wholesale sales only. Customers must have a business license and tax ID to purchase from us.
What areas do you serve?
We deliver throughout portions of Maryland, Pennsylvania, New Jersey, and Delaware. Call 800-651-2722 to confirm whether your business is within our delivery area.
Do you accept credit cards?
Yes, we accept credit card payments. Contact our office for details about payment options and terms.
What days do you deliver?
We deliver Monday through Saturday, depending on your location. Contact our office or your sales representative to confirm the delivery schedule for your area.
How do I place an order?
Place your order by calling 800-651-2722 or emailing orders@mattesseafood.com.
We recommend ordering the day before your scheduled delivery so we can confirm product availability. For same-day delivery requests, please call our office to confirm availability and order deadlines.
How do you maintain seafood quality and safety?
We follow strict FDA and HACCP guidelines for handling, storing, and transporting seafood. Orders are packed in ice and delivered in our fleet of refrigerated trucks to maintain proper temperatures from our facility to your business.
Proper handling, refrigeration, and preparation remain essential after delivery.
What is your approach to sustainable seafood?
We support responsible fisheries management and the efforts of agencies such as the Department of Natural Resources (DNR) and the National Oceanic and Atmospheric Administration (NOAA) to maintain healthy fish populations and marine ecosystems.
Looking for sustainable options for your menu? Your Mattes Seafood sales representative can help you explore available choices.
What is the “Mattes Seafood Advantage”?
The Mattes Seafood Advantage starts with generations of seafood expertise. Since 1945, our business has been built on carefully selected products, trusted supplier relationships, and personal service.
From our facility in Aberdeen, Maryland, we receive, inspect, process, and ship seafood sourced from around the world. Our commitment to quality and lasting relationships has earned the loyalty of customers who have worked with us for more than 30 years.
Why should I choose Mattes Seafood?
You need a seafood supplier who understands your business. Mattes Seafood combines quality products, knowledgeable service, and dependable delivery to help you serve your customers with confidence.
Whether you’re looking for everyday favorites or seasonal selections, our team is here to help you find the right seafood for your menu.
Can your sales team help with seasonal menu planning?
Yes! Our knowledgeable sales representatives can help you explore seasonal availability and seafood options that complement your menu. Contact your representative to discuss upcoming specials, fresh ideas, and selections suited to your business.
How do I open an account?
To get started, call 800-651-2722 or contact us through our website. Our team will guide you through the account setup process, confirm delivery availability, and discuss payment options. If you would like to apply for credit terms, please complete our credit application.
Is there a minimum order for delivery?
Please contact our office at 800-651-2722 or speak with your sales representative to confirm the minimum order requirements for your delivery location.
What should I do if there’s an issue with my order?
Your satisfaction matters to us. If you notice a missing or incorrect item, a quality concern, or another issue with your delivery, please contact your dedicated salesperson or call our office at 800-651-2722 and speak to a member of our management team as soon as possible.
Have your invoice number and a brief description of the issue ready. For product quality concerns, photos of the seafood and packaging can help us assess the situation. Please keep the product properly refrigerated and retain the original packaging while we review your concern.
Our team will work with you to address the issue promptly and determine the appropriate solution.
